Refund policy

Eligible Returns

Returns or replacements are accepted only if:

• You received the wrong product.
• Your order arrived damaged during shipping.
• Your order is defective or missing items.

If your order arrives damaged, please contact us within 7 days of delivery and include your order number and photos of the damaged package and product.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Opened boxes
• Opened or used sachets
• Products that have been altered after delivery

Refunds

Once your request has been reviewed and approved, we will provide one of the following:

• A replacement shipment
• A refund to your original payment method
  

If you're a first-time customer and you're not satisfied with AURĒ, contact us within 30 days of receiving your order. We'll work with you to make it right through a replacement or another appropriate solution.